Do you have any questions about our shirts, shipping or about birds in general?  We've answered some for you below. (returns and exchanges are at the end)

If you can't see your question, send us an email at info@newplumage.com 

Why Don't You Offer Bamboo T-shirts?

Bamboo is a fast-growing plant that doesn't require much water or pesticides and it naturally regenerates. If planted and harvested conscientiously, this it makes it an earth-friendly, sustainable crop. But the process which is used to turn it into fabric is not so environmentally friendly. Specifically we are referring to "bamboo viscose".

The vast majority of commercial producers of bamboo fabric use a viscose process to create bamboo rayon. This process requires the use of powerful toxic chemicals to dissolve the cellulose into a gooey viscose substance which is then pushed through spinnerets to create fibers.

About half of all the dangerous chemicals used to create rayon fabrics cannot be reused and are discharged into the environment, creating massive amounts of toxic pollution. On top of that, substantial waste-gas emissions are produced by the “xanthation” process, another step in production.

While bamboo rayon is a smooth and silky product, it is not environmentally sustainable. Technologies are evolving and we are keeping an eye out for the day when sustainably-produced bamboo fabrics become commercially available. Then we’ll definitely consider bamboo again!

What about hemp shirts? Aren't they made using the same technique as bamboo?

Sometimes! When you look at the materials on a hemp shirt you might find "hemp viscose". And yes, viscose hemp has all the same problems as viscose bamboo mentioned above. Regulations require bamboo fabric producers to disclose the process by labeling it “viscose”. However, this is not yet true for hemp, so some viscose hemp fabrics may often be labeled simply as “hemp”.  What to do?

You need to know your source. Unlike bamboo, mechanical processes for separating hemp fibers are already commercially available. This process, referred to as “retting” or “decortication” uses no toxic chemicals to break the plant into fibers that can be spun into thread.

We only use mechanically processed hemp, never viscose.

The difference between viscose and mechanically processed hemp is in the touch. Viscose is very smooth and flowy, to the point that it feels like a synthetic fiber.

In our hemp shirts you can feel the natural fibers. The more you wash them, the softer they get. As Cristina says..."they feel like a cozy hug!”

Why are some of your shirts made in China and not the US?

We agree that this is not ideal.

Hemp has only quite-recently become legal to grow in the United States again. Unfortunately it is still heavily regulated and is challenging to produce under current legislation. The majority of the world’s hemp is currently grown in China, and we've partnered with a company that takes sustainability and social responsibility very seriously.

In order to help compensate for the increased CO2 emissions of international shipping, they participate in a carbon offsetting program. They also use a small factory with only 20 employees that is ISO 9001 and ISO 14001 certified.

We chose to sell hemp shirts made in China so that we can increase the demand for hemp fabrics here at home in the United States. We would love to see hemp production increase in the US so we can become ever more sustainable. Help us boost the demand for this wonderful, cozy, eco-friendly fabric!

Shipping policy

For more info visit our shipping policy page.

Due to the disruption to international mail that Covid 19 is having, we are only shipping to the US and Canada. 

We hope to extend our shipping to other countries once regular mail services have been restored.

Shipping to the US is $5 for orders under $100. Orders over $100 get FREE shipping!

Shipping to Canada is $15.

All orders placed before 10am will ship the same day. Orders place after 10am will ship the following day. 

Returns and exchanges

If you need to return your item, please contact us within 30 days of your purchase.

You can read more about our refunds and exchanges policy here.

Please contact us first at info@newplumage.com and we'll send you a return shipping label.